From a prompt to your door: what happens after you press Order

Most of this shop happens in the ten seconds between typing a line and seeing it on a shirt. This note is about the rest: what happens after you press Order, how long it takes, and what you can and cannot change once you have.

The shop on a phone: a drawing on the shirt, the colour and print size under it, Order at the bottom

Before you press it

Everything you chose is on the page: the drawing, the cut, the colour, the print size, front or back, the size. The price is on the button. If you have not picked a size yet, the button says so instead of taking your money.

Picking the size is the one step worth a minute. Open Find your size, lay a t-shirt you own flat, measure across the chest and from shoulder to hem, and the page names the closest size — and the runner-up when it is a near thing. The chart underneath is the printer's own, not ours.

Find your size: two measurements from a shirt you own, and the printer's chart

The order form

Email, name, address, card. No account, no password, nothing to sign up for. The form tells you what is still empty in one sentence and puts the cursor there. The address is checked against the map before the card, so a street a courier cannot find is caught by you, not by them. Payment is by card on the page; we never see the number.

Before you pay you tick one box: that you understand this shirt is being made for you, so there is no 14-day change-of-mind return. That tick is the whole reason we can print it the moment you pay.

After you pay

The shop makes the print file — your drawing at 300 dots per inch, at the size you chose — and hands it to the printer in Germany, who prints it onto the shirt you picked and posts it. You get one email when the order is in: the shirt as it will look, the receipt, and a link back to the very drawing. You get a second when it is posted, with the tracking link. Then it is in the post, with tracking, to your door.

How long: the page shows the printer's current promise in working days — it is their number, read live, not a guess of ours — plus the post. Orders outside the EU can meet customs duty or import VAT on arrival; that is charged by your country, not by us.

An octopus playing chess, drawn in dots, on a white tee

If something is wrong

If the shirt arrives faulty, misprinted, damaged or not what the page said, write to [email protected]. It is ours to put right for two years, at our cost. If it does not fit because a different size was chosen, that is not a fault — which is why the size guide is on the page and the size is on its own line before you pay.

That is the whole route. Start with a prompt — the only part that costs anything is the shirt, and only once you want one.

Written with IndieBob